Customer Privacy Policy – Miaow Cat Sitting

Your privacy is important to Miaow Cat Sitting and we are committed to ensuring your information is kept private as well as secure.  You share information and allow its use in order for your pets to receive the care you and they require

We take our responsibility very seriously and this Privacy Policy explains how we use the personal information provided, it explains your data rights, including how you can opt out of some use of this information.

By agreeing to our services and appointments for visits you agree to provision of our Policy.  Occasionally, this policy may be updated and you may wish to review this page from time to time.

For full information on the General Data Protection Regulation (GDPR), visit https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/

Who we are

Miaow Cat Sitting look after cats and other small pets when their owners are away from home.

What information we may collect

On our registration form, which is completed at an initial meeting to discuss requirements, we ask you to provide the following information that can be related directly to you :

  • Your name, address and contact details, including email address and telephone number
  • Your partner’s name and contact details (if applicable)
  • Details about your cat(s)/pet(s)
  • How you heard about Miaow Cat Sitting
  • Which veterinary surgery you are registered with
  • Emergency contact information
  • Preferred contact method
  • Dates that you will be in need of our services
  • Any other information which may assist us in providing a personal service to meet your requirements.
  • Invoice details are located electronically in a password protected file and do not show your address

How we use your information

Your information is used by Miaow Cat Sitting to carry out the services requested, to make home visits and to make contact with regards to bookings or in an emergency.  We also use your information to share important notices from MCS, such as any changes to our services  and to let you know about any promotions (the latter you may opt out of by emailing Miaow Cat Sitting to say ‘opt out of updates’)

 

Retention of Data

We will hold your personal data whilst you are still a client (ie bookings within a two year period) and for as long as is necessary to continue providing you and your pet with a service. If you make no bookings with us within this period or on your request, we will delete your data from our electronic files and securely dispose of any paper files containing your data.

Protection of data

 

We take the protection of data seriously.  Paperwork is kept in lockable files and information stored electronically is on a personal, password protected computer.  However, it must be noted that no method of electronic storage or transmission is 100% secure; therefore absolute data security is not guaranteed.

Control over your information

Under the General Data Protection Regulation, you have several important rights available to you for free. In summary, those include rights to: 

  • be informed about how your personal information is being used (hopefully this privacy policy explains it all) 
  • Access the personal information we hold about you 
  • Request that we transfer elements of your data to another service provider 
  • Request us to correct any mistakes in the information which we hold about you
  • Stop any direct marketing 
  • Object to processing of your personal data 

How to contact us

Alexandra Ives-Coleman is the business owner; all enquiries should be made to her in the first instance. If you would like to get in touch regarding any of the above information or you have any concerns, please use the contact information provided below:

Email : miaowcatsitting@gmail.com

Telephone : 07592 813100

 

If you would like Miaow Cat Sitting to stop contacting you or if you would like to manage your personal data, please get in touch.

You have the right to request the information you have provided at any time.